Return Policy for Maison Petal
Introduction
Your satisfaction is important to us at Maison Petal. If you are not completely satisfied with your purchase, we are here to help. Our return policy provides options for returning items, but please note that return shipping costs are generally borne by the customer.
Damages and Issues
Inspect your order upon reception. If you find the item is defective, damaged, or incorrect, please contact us immediately. In such cases, we will cover the cost of return shipping.
How to Report an Issue:
- Contact us within 48 hours of receiving the product.
- Provide a detailed description of the issue and include photographic evidence.
Exceptions / Non-Returnable Items
Some items are not eligible for return, such as:
- Custom products (special orders or personalized items).
- Perishable goods (food, flowers, plants).
- Personal care goods (beauty products).
Returns are not accepted for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.
Return Limitations
- Returns must be initiated within 30 days of purchase.
- Items must be in original condition and packaging.
- The cost of return shipping is the responsibility of the customer, unless the product is broken or defective.
Exchanges and Refunds
Upon receiving and inspecting your return, we will notify you about the status of your refund. Approved refunds will be processed to the original payment method. Please be aware that it may take some time for your bank or credit card company to process the refund.
Exchange Process:
- For exchanges, please indicate this when contacting us.
- Exchanges are subject to product availability.
Contact Information
For any queries or to initiate a return or exchange, please contact us at:
- Address: 201 Corot Street, #706, H3E1C4, Montreal, Quebec, Canada
- Email: info@maisonpetal.com and maisonpetal@gmail.com