Shipping & Payment Information for Maison Petal
Shipping Information
International and Local Shipping Options:
- Local Shipping: We offer standard and express shipping options for local orders.
- International Shipping: International customers can choose between standard international shipping and expedited options.
Supported Shipping Zones:
- Maison Petal ships to various countries worldwide. Please refer to our shipping zone list during checkout to see if your country is included.
Shipping Costs:
- Shipping costs vary depending on the destination and the size of the order. Costs will be calculated at checkout.
- Free shipping is available for local orders above a certain value.
Order Processing and Delivery Times:
- Order Processing: Orders are typically processed within 1-2 business days.
- Local Delivery: Please allow 3-5 business days for standard delivery and 1-2 business days for express delivery.
- International Delivery: Delivery times vary based on the destination, typically ranging from 7-21 business days.
Policy around Returns, Exchanges, Damages, and Lost Packages:
- Returns and Exchanges: Items can be returned or exchanged within 30 days of receipt, provided they are in original condition.
- Damaged Items: Please contact us immediately if your order arrives damaged.
- Lost Packages: If your package is lost in transit, please reach out to us for assistance.
Payment Information
Payment Options:
- We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods depending on the region.
Payment Requirements and Instructions:
- Payment must be made in full at the time of checkout.
- Ensure your billing information is accurate to avoid delays in order processing.
Contact Information
For any further queries regarding shipping and payment, please do not hesitate to contact us:
- Address: 201 Corot Street, #706, H3E1C4, Montreal, Quebec, Canada
- Email: info@maisonpetal.com and maisonpetal@gmail.com